Help.
bighelp is the app for chatting with the AI agents you run with Hermes on your own computer. Find a fix or an answer here.
Ask a question
Say what you see or what you want to do. Ask answers from these help pages and links the one it used.
Answers come from free AI models run by other companies (through OpenRouter). Anything you type here may be stored and used to train their models. Don't paste passwords, keys, tokens, logs with secrets, or personal details. Answers can be wrong; check the linked help page.
bighelp doesn't keep your questions. How Ask handles them
Asking needs JavaScript. You can still find your fix in Troubleshooting, or in every question below.
Something's wrong?
Start with what you see. Each fix has steps, and a note on why it happens.
See every fix →Set up
Get the app, connect your computer, sign in, and add the bighelp plugin.
Using bighelp
Chats, agents, voice, phone access, notifications, and every device it runs on.
Troubleshooting
Fixes by what you see, from connecting to voice.
Notification codes
What each NS code means, and what to do.
Privacy
No account, where your data goes, and how to turn off usage sharing.
Feed, Ideas and Goals
What the three boards do, with 45 starter prompts.
Every question
All the questions in this help, by page.
Set up bighelp
Using bighelp
- How do I send a message while the agent is working?
- What do the words under my message mean?
- How do I make a new agent?
- How do templates work?
- What is Teamwork?
- How do I start a group chat?
- What are Feed, Ideas and Goals?
- What's the difference between TTS and Full Duplex?
- Can a voice run on my phone, without the internet?
- How do I let my agent use my other apps?
- How do I let my agent use my phone?
- What is the "Turn on" card in a chat?
- Can my agent add a contact or event from a photo?
- How do I turn on notifications?
- What are Live Activities?
- How do I turn notifications off completely?
- How do I get a reminder or a regular update?
- How do I add another computer?
- How do I switch computers?
- Can I see all my computers at once?
- What's different on a Mac?
- What's different on iPad?
- What's different on Vision Pro?
- What does the Apple Watch app do?
- How does CarPlay work?
- Which Shortcuts does bighelp have?
- Which widgets are there?
- What is Nerd Mode?
Something's wrong
- bighelp can't reach your computer, or keeps saying Reconnecting…
- An error when you add your computer
- It asks you to sign in again
- How to restart Hermes on your computer
- The app asks you to update the plugin
- A plugin update says to restart Hermes on your computer
- hermes bighelp update stops or refuses
- A chat says it's open in another Hermes window or process
- Approvals or questions never show up on your phone
- A message is stuck on Sending…
- It says "Message delivery is unconfirmed"
- Steer isn't offered on a chat that was already running
- The chat list looks out of date after you come back
- A card didn't show, or says "Invalid or unsupported card"
- Your agent says a phone tool is unavailable
- Phone tools stop when bighelp is in the background
- The agent isn't sure if an action happened
- A contact or event needs review
- No notifications after you turned them on
- Alerts stopped by themselves
- Nothing arrived during Quiet Hours
- You see a code like NS-102
- Voice won't start, or you hear nothing
- Gemini voice is missing
- Composio apps are missing in an older chat
- The Files tab says there's no working folder
- A workflow stage says "We don't know how … ended"
- Code mode sends start one at a time
- A sheet on Mac won't close
Notification error codes
Privacy questions
- Do I need a bighelp account?
- Where do my chats go?
- Where is my Hermes login kept?
- What happens to phone data my agent uses?
- Can bighelp read my notifications?
- What does usage sharing send?
- How do I turn usage sharing off in the app?
- How do I turn it off on my computer?
- What else does the app connect to?
- What happens to what I type in Ask?
- How do I delete my data?
Still stuck? In bighelp, open Settings › Help & feedback and tap Report a problem, or open an issue on GitHub.